Refund & Cancellation Policy

Transparent timelines and fees so you always know what happens next.

Updated August 5, 2026Style On Time Booking Platform

This policy explains how cancellations, rescheduling, no-shows, and refunds work on Style On Time for standard appointments and packages. The final refund amount depends on the payment method, service progress, provider costs, and any non-refundable charges shown at checkout.

Cancellation by User

Free cancellation up to 4 hours before the appointment time for standard services unless otherwise stated at checkout. A small booking/service fee may still be deducted.
If you cancel after the cutoff, cancellation charges may apply based on prep/travel already done (up to 50-100%).
Prepaid bookings follow the refund timelines below; booking/service fees, convenience fees, or gateway charges are non-refundable.
Bridal / Marriage / Event package cancellations follow the Bridal Agreement and are not covered under this general policy.

Cancellation by Service Provider

If a provider cancels, you can choose a refund for the paid amount (a small booking/service fee may still be deducted) or reschedule with the same or another provider.
Repeated provider cancellations may lead to partner deactivation on Style On Time.

Gateway & Payment Reversal

If a payment is made through Razorpay or another gateway and later reversed, failed, or duplicated, we may wait for the gateway or bank confirmation before processing the refund or releasing the booking.
Refunds to cards, UPI, or bank accounts usually follow the original payment rail and may take additional time depending on the bank.
If only part of a booking is completed, the refund may be reduced to reflect services already delivered, time reserved, consumables used, or provider travel cost.

Refund Rules

Refunds apply when cancellations meet policy rules, when a provider fails to deliver, or for duplicate/technical payments.
Processing timeline: typically within 24 working hours to the original payment method for eligible cases.
Booking/service fees, convenience fees, or payment gateway charges are non-refundable.
Partial refunds may apply depending on service progress and consumables used.

Discounted Bookings

When a discount, coupon, or offer is used, any refund is based on the discounted paid amount, not the original list price.
Discounts, credits, and promotional benefits are not converted to cash during a refund unless the offer terms explicitly allow it.
If a provider cancels a discounted booking, we may reissue the booking amount or the applicable discount at our discretion, subject to offer terms and availability.

No-Show Policy

If the user does not show up or is unreachable, the booking may be marked completed and no refund will be issued.

Rescheduling

Rescheduling is allowed up to 6 hours before the appointment, subject to provider availability.
Some packages, peak-time slots, or discounted bookings may not allow rescheduling. Bridal packages follow the Bridal Agreement.

Offers, Discounts & Rewards

Discounts, promo codes, and rewards are non-refundable. Only the paid amount (after discount) may be refunded per policy.
If a booking made with coupons/credits is cancelled, the discount or credits are not reinstated unless the provider is at fault and the offer terms allow reissue.
Incorrect application of coupons or credits by the user will not be refunded.

Complaints & Disputes

Report service issues within 24 hours of the appointment. We will mediate between you and the provider.

Contact

Refund or cancellation support: support@styleontime.live
Registered parent company: SKYRYSE TECHNOLOGIES, Naroda, Ahmedabad, Gujarat.

Parent Registered Company

SKYRYSE TECHNOLOGIES

Naroda, Ahmedabad, Gujarat

Refund support: support@styleontime.live